Important information

Ticket and Admission Terms and Conditions

1. Definitions
1.1 In these terms and conditions the following words shall have the meanings set out below:

Booking Form means the series of pages for the booking of Tickets within the Centre’s Website;

Centre means QUEENS Skate Dine Bowl, 17 Queensway, London W2 4QP;

Contract means any contract for the purchase of Tickets made between you and the Centre;

Confirmation means: a) (where you are purchasing Online), a payment made constituting acceptance of your offer to purchase Tickets, which is to be sent to you by the Centre and which shall set out the following details: (i) details of all Tickets purchased, including the event, date, time and activity number; and (ii) the Contract price; b) (when you are purchasing otherwise than Online);

Reasonable Control means without limitation, the following: (i) acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; (ii) force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commons; and(iii) power failure and failure of sound or lighting equipment.

Ticket means a ticket to an admission to an activity to the Centre for one person.

Website and Online are references to the Centre’s Website.

1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.

2.1 These terms and conditions govern all Contracts whether made Online or otherwise in any manner.

2.2 Your Contract with the Centre shall be processed and entered into as follows:

2.2.1 The completion by you of the Booking Form (which shall include, for the avoidance of doubt, the provision of your credit or debit card details) shall constitute an offer by you to purchase Tickets subject to these terms and conditions;
2.2.2 Upon electronic receipt of the Booking Form, the Centre will check that you have correctly completed all parts of the Booking Form and confirm with your bank or credit card provider that you have sufficient funds to cover the total cost of the booking. Upon confirmation, the Centre will then charge or debit your credit card or debit card accordingly and send you a Confirmation which shall constitute the Centre’s acceptance of your booking. If the Centre receives a prompt electronic notification that the Confirmation was not delivered successfully, then the Centre will use reasonable endeavours to notify you of your booking by other means.

2.3 Your booking cannot be accepted until payment in full for the Tickets ordered has been received at which time a legally binding agreement on the terms set out herein will become effective.

2.4 The prices and availability of the Tickets are specified on the Centre’s Website. These details are based on information available to the Centre, however, the Centre is not obliged to conclude any Contract.

2.5 You are entirely responsible for entering your details correctly onto the Booking Form. You represent and warrant that all details supplied by you are true and accurate. If there are any changes to your details once your booking is concluded then it is your responsibility to inform the Centre promptly. Since different activities and packages may all have the same title it is your responsibility to satisfy yourself that the specific activities for which you purchase Tickets is what you do wish to purchase.

2.6 Where a person makes a booking on behalf of another party, that person accepts these terms and conditions on behalf of all parties for whom he makes a booking and is personally liable and responsible for all payments due from such parties in respect of such bookings (see also clause 4.3).

2.7 Booking services with the Centre are only available to persons who are at least 18 years of age. By submitting a Booking Form you represent, warrant and confirm to the Centre that:

2.7.1 you have read, understood and agree to be bound by this Agreement; and
2.7.2 you are at least 18 years old, either making a booking for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian making a booking for the benefit of your child, please be aware that you are fully responsible for him or her including all legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not tick the acceptance box and do not attempt to make any booking.

2.8 The Centre reserves the right in its sole discretion to place restrictions on the number of any Tickets ordered in respect of any purchaser or overall (see also clause 4.2) for whatever reason, including (but not limited to) health and safety and licensing requirements

2.9 It is your responsibility to check that the Tickets issued to you reflect what you wish to order. You must notify us immediately of any perceived inaccuracy in default of which you shall be deemed to confirm that the Tickets do reflect what you wish to order.

2.10 Subject always to the other terms and conditions, a seat is only guaranteed for a Ticket if a set menu meal in respect of each such Ticket holder is purchased at the time of the booking.


3.1 The price of all Tickets displayed on the Centre’s Website are inclusive of VAT (and credit card processing charges)


4.1 All Tickets must be paid for in full at the time of booking. Bookings shall be made in advance and paid by credit/debit card: Online, by phone on: 020 7229 0172 or by email on: – Opening hours for telephone, fax or email bookings are 10am-8pm Monday to Sunday. Bookings made by email should be sent to:

4.2 The maximum number of Tickets which can be booked in a single booking Online is 100. Bookings for more than 100 Tickets can be made by phone, fax or email.

4.3 If the Tickets are being paid for with a third party credit/debit card you must provide the Centre with written authorisation from the card holder before entering into any Contract.


5.1 The Centre does not permit Tickets to be refunded after purchase, except where an activity has been cancelled by the Centre, due to any factors which are beyond the Centre’s Reasonable Control. Where monies are refunded, such refunds are limited to the face value of the Tickets purchased and shall not include any booking fee or any postage or credit card charges.

5.2 Subject always to the other terms and conditions, and availability, tickets for groups up to 12, may be exchanged for later dates or credit vouchers provided that you give the Centre ticket office not less than 5 days’ notice before the activity is due to take place. An additional handling charge of £1.00 per Ticket will be payable by you for this service. Groups larger than 12, this decision it at the discretion of the management.

5.3 All Tickets are sold subject to the Centre’s right to make any alterations to the advertised packages, timings, menu and prices (except in respect of the Tickets sold already) without notice or any other arrangements advertised on the Centre’s Website or elsewhere, which alterations are rendered necessary in our sole discretion by an unavoidable cause.

5.4 In certain reasonable circumstances, the Centre reserves the right to offer alternative activities to those specified on the Tickets.

5.5 For the avoidance of any doubt, reasons including, but not limited to; lateness, travel difficulties, illness, wrong location booked or weather conditions, do not constitute a reason for refund or exchange or credit vouchers.


6.1 Subject to Clause 6.3 below, the Centre will only be liable to you for direct losses arising as a result of:

6.1.1 a breach of these terms and conditions by the Centre; and
6.1.2 any fraudulent statement or negligent act by the Centre arising under or in connection with the Contract.

6.2 The Centre’s total liability under clause 6.1 above shall be limited to the total face value of the Tickets of the claimant.

6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits any liability of the Centre for death or personal injury attributable to the Centre.

6.4 Except as provided in clause 5.1, the Centre will not be liable in any way if an activity is not available if it has taken place due to any factors which are beyond the Centre’s Reasonable Control.

6.5 The Centre will not be liable for any losses or damage incurred or suffered by you in connection with your use of the Centre’s Website, for any delay in using or your inability to use the Website, for any information or Tickets obtained through the Website or for any material posted to the Website by the Centre.


7.1 You agree to indemnify and hold harmless the Centre from and against any and all claims, losses, demands, causes of action and judgments (including legal fees and costs) arising from or concerning any breach by you of a Contract and/or the Privacy and Cookies Policy and/or these terms and conditions and you agree to reimburse us on demand or any losses, costs or expenses we incur as a result thereof.


8.1 Without prejudice to the foregoing, the Centre reserves the right to refuse admission and may request any customer to leave (taking any such appropriate action which may be reasonably necessary to enforce this right) before or during any activity if it is necessary to do so. The Centre may also, on certain occasions, have to conduct security searches to ensure the safety of patrons, staff and/or property.

8.2 The Centre cannot permit any unconsumed alcohol to be brought into the premises by a patron.

8.3 You are to abide by all the safety instructions and etiquette requests whilst skating and accept full liability for your own safety and skating ability.

8.4 Admittance to the Centre building can be restricted should you or any of your party have been requested to leave on a prior visit.

8.5 Children under the age of 18, are required to vacate the premised before 7pm daily.

8.6 Use of cameras, video or recording equipment is strictly forbidden except where prior permission has been given.

8.7 Personal belongings, including, but not limited to: Bags, handbags, cases, umbrellas, phones, laptops and coats must be kept on your person and if left unattended is both at your own risk and may be disposed of. For your convenience, lockers are located in the Ice Skate hire area.

8.8 Smoking is not permitted inside the Centre building.


9.1 A Contract between us is only for the benefit of you and us and no other person can claim a benefit from this agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to a Contract, these terms and conditions or otherwise.


10.1 These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.



Drink & Dine